some customers just like to speak, as the owner, even if they do not like, can not meet, but do not easily interrupt others to speak, after all, interrupting others is a very bad habit. Patiently listen to others, don’t interrupt or interrupt is a moral person should have civilized behavior. As a retail customer, listening is more important than speaking, it allows you to clearly know each other’s ideas and understand what the other side wants to say, as long as you listen carefully to the other side of the talk, the other party that you respect him.
Bacon once said: "interrupt, a chaos, and even speak more than long boring." Indeed, interrupting others to speak is a very rude behavior, no matter who, his words have not yet finished by a mouth inserted, the feeling will not be too good, and even cause resentment. There is a psychological mindset: if a person has a passion in his heart, he will start to set the mind ready to speak until he finished the words, he can listen to your opinion.
so, when you want to express their views, it is best to let the other party to finish their own words, so that both the basic courtesy of a person, or let the other side listen carefully to the key you say. Otherwise, the other side is listening to you when you speak, the mind is still not fully expressed before the topic, how can I listen to you?
friends are only interested in their own goods subject in the shops, only concentrate on their own to sell goods, and the goods outside of the small household affairs showed a contemptuous disregard, and do not listen to the customer conversation. Therefore, they missed some important information to capture customer demand for goods. And this information is almost very short and scattered, generally occurs in the customer door at the beginning.
so, when talking to a customer, the customer must carefully listen to talk, only listen carefully, can fully understand all the information of our customers to express, don’t just listen to the customer at the beginning of a few words, it arbitrarily think they already know the customer what to say, off customers and blind conclusion, finally the loss of only yourself.
when the customer’s topic too far or ambiguous expression, there is no need to take, in order to save time, improve efficiency, retail customers to break the customer speech, should pay attention to strategy and apologize to customers, such as "I’m sorry to interrupt," feel shy, I ask you a question please "etc.. In general, you should be interested in talking to customers, especially for the first time in the store to the customer that you are listening to him seriously, which is very important to you and you.
may from time to time with "Oh well," that you resonate with these practices, although simple, but very cliche, but really can show you to head back to the guest speech "is.